Delta Air Lines is favored for premium economyĭelta also did well in the premium economy segment where it got top marks, with JetBlue and Alaska Airlines rounding out the top three.Īccording to J.D.
Delta Air Lines and United Airlines rounded out the top three for the high-end cabins.
JetBlue took the top marks for business class this year, with favorable customer responses about its Mint cabin. Power, it was the main category that saw a boost in favorability ratings from last year, largely because of the restoration of food and beverage service that had been scaled down earlier in the pandemic. JetBlue wins top marks in luxury categoryįirst and business class travel overall was viewed more favorably by passengers for 2023. Especially on the fancier end of the spectrum, travelers are generally satisfied. Airlines were evaluated in the following categories: aircraft, baggage, boarding, check-in, cost and fees, flight crew, in-flight services and reservations.īut it’s not all bad news. To qualify, respondents had to have flown on a major North America airline within the past month of submitting their response. The firm conducted its survey between March 2022 and March 2023 with 7,774 passengers. Tell us your story: Mobility device lost or damaged by an airline? USA TODAY wants to hear about it. While these drawbacks have not yet put a dent in leisure travel demand, if this trend continues, travelers will reach a breaking point and some airline brands may be damaged.”
“From the customer perspective, however, that means planes are crowded, tickets are expensive and flight availability is constrained. “If yield management were the only metric airlines needed to be successful in the long term, this would be a banner year for the industry because they are operating at peak economic efficiency,” Michael Taylor, travel intelligence lead at J.D. While carriers are reporting record profits, they’re also doing less flying than they were before the pandemic and passengers are feeling the squeeze. Travelers are increasingly unhappy with North American airlines, according to the latest rankings from J.D.
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